Author: Inspire Envisioning

November 3, 2015

How Enneagram Types Work in Teams

20140926_143809 Co-written with Kacie Berghoef

Strong collaborative skills are more crucial in the workplace today than ever before. According to the New York Times, jobs with a strong social component continue to increase, while more solitary occupations have lost positions. Additionally, modern workplaces of all kinds are embracing a collective, consensus-based approach, with over 70 percent of offices using an open floor plan in their company.

Most employees spend a significant amount of time with their coworkers. Our coworkers often become our friends, and sometimes even feel like family, but when misunderstandings ensue, there’s also the potential for conflict and even workplace bullying within teams. In order to work together cohesively, teammates must learn to respect and leverage each other’s strengths, while productively solving any conflicts that arise.

The Enneagram provides a personality map that shows the unique gifts different workers bring to their team and workplace. When employees’ strengths are leveraged, and they’re each given a role in the team that plays to their strengths, they thrive and contribute in group work. The Enneagram also identifies areas of difficulty for each of the nine types, areas where teammates can provide support. All of the nine Enneagram types have the potential to work well in teams. Below, we describe the strengths and social role of each Enneagram type in teams, as well as blind spots they can face.

Type One: Ones bring principle and discipline to teams. Often inspired by great vision, Ones ensure everyone is working toward the team’s goals in a manner that is ethical. Under stress, Ones can challenge other team members by being critical of their teammates not doing things the “right” way. Ones work best in teams when given a role where they can bring structure and pragmatism toward pushing goals forward.

Type Two: Twos bring interpersonal skills and consideration to teams. In groups, Twos are excellent at checking in and making sure everyone on the team is taken care of. Under stress, Twos can challenge other team members by focusing on team relationships at the expense of completing the project. Twos work best in teams when given a role where they can work on the relational or collaborative aspects of the project.

Type Three: Threes bring excellence and adaptability to teams. Often extremely polished, Threes are great at selling and marketing the team’s product and helping out in any way they’re needed. Threes can challenge other team members when they become too focused on doing the work themselves, at the expense of collaboration and delegation. Threes work best in teams when given a role where their impressive results are valued.

Type Four: Fours bring creativity and awareness to teams. Oriented to the personal realm and aesthetics, Fours ensure goals are created and executed in a manner that’s true to the team and company. Team members can be challenged by Fours when they become self-absorbed, making it difficult for them to participate fully. Fours work best in teams when given the opportunity to bring their creative abilities and sensitivity to projects.

Type Five: Fives bring focus and strategic thinking to teams. In teams, Fives often become the designated expert, using their brainpower to solve difficult problems. Team members can be challenged by Fives when they detach into their intellectual worlds, ignoring team relationships. Fives do their best work in teams when given a role that uses their sharp mental focus, such as strategic planning and innovation.

Type Six: Sixes bring dedication and hard work to teams. Sixes make wonderful allies and are willing to put in long hours, building group cohesion and giving their all to any workplaces they support. Sixes can challenge their team members by doubting their commitment to a project, causing the Six to “test” their teammates. Sixes work best when given structured opportunities to provide team support and the opportunity to be an advocate.

Type Seven: Sevens bring lightning-fast productivity and team spirit to teams. Sevens make teamwork fun, ensuring team members enjoy themselves while they work hard. Sevens can be challenging to their teammates when they become overly scattered and busy, making it hard for them to be pinned down or complete work. Sevens work best when given a role where they can wear a variety of hats, taking advantage of their spontaneity.

Type Eight: Eights bring strength and energy to teams. Natural leaders, Eights are great at getting a project started and ensuring that it continues to move forward. Team members can be challenged by Eights when they become overly domineering and don’t let others on the team have an equal voice. Eights do best in active, “doing” roles and situations where they can express their natural confidence and leadership.

Type Nine: Nines bring consensus and harmony to teams. Nines make great natural mediators when there’s conflict on the team and are often excellent at seeing the broader picture of the team’s goals. Other team members can be challenged by Nines when they become overly passive, “checking out” from the group and not expressing opinions. Nines do best in roles of creating group cohesion and mediating conflict.

Ultimately, when teammates learn each other’s teamwork style, they develop a greater understanding of differences and respect for their colleagues’ strengths, creating a happier and more productive workplace.

October 1, 2015

5 Benefits of Supporting Emerging Leaders

FullSizeRender Co-written with Kacie Berghoef

In our Enneagram workshops, we’ve trained many emerging leaders, including younger professionals in their 20s and 30s, and people of all ages embarking on new careers. We really enjoy working with this demographic. Emerging leaders of different Enneagram types have unique talents to bring to the workplace. Initiators (Enneagram types 3, 7, and 8) bring energy and willingness to take risks. Soloists (types 4, 5, and 9) bring creativity and focus. Cooperators (types 1, 2, and 6) bring people skills and commitment to company culture. One thing they all have in common is that they’re eager to contribute to their fields and step into leadership roles.

In today’s businesses, there’s a trend toward hiring people with extensive experience and qualifications, rather than identifying and training emerging talent. One benefit of this strategy is that these hires are well-prepared to step into their new roles. On the downside, companies often overlook excellent potential hires. Emerging leaders and career transitioners bring fresh perspectives, energy, and great value to established organizations.

Here are five benefits of supporting emerging leaders, in your workplace and beyond.

1. Emerging leaders are flexible.
Newcomers to their fields are easily teachable, interested in learning, and readily adapt to the culture of the workplace. These qualities make them quick at adapting to changes in the industry and take on unconventional roles.

2. They offer new skill sets.
Younger professionals, as digital natives, are often particularly adept with technology and social media. Newcomers who have transitioned from a different industry bring valuable transferable skills from their past positions and an interdisciplinary outlook.

3. They bring innovative ways of thinking.
If there are aspects of a company or industry that aren’t working, or would otherwise benefit from changes, emerging leaders less entrenched in organizational or industry norms and culture are more likely to notice. They’re also more likely to think of out-of-the-box ways to make these changes.

4. They have time on their side.
Young leaders, especially, bring boundless energy, and have decades to grow in skill and contribute to their fields. Emerging leaders of all ages are interested in being mentored and taught new skills. You never know who will become a future CEO, or even revolutionize your industry.

5. They add to workplace diversity.
The most effective companies have workforce talent that includes people of diverse backgrounds and ages. This makes them better able to connect with different consumer demographics.

There are many ways that established professionals can support emerging leaders in their fields. One is by identifying and mentoring talent, and by leading from example. Newcomers to your field have a lot to learn from your real-world experience – and you’ll probably find they’ll be teaching you new things, too. Investing in growing and training new hires will pay off in ideas, energy, and colleagues who will keep contributing to your field long after the current leaders have retired.

Emerging leaders are among our favorite people to work with. They bring so much vision, great new ideas, and a desire to make a difference. Now is the time to invest in them, to ensure the future of your company.

September 2, 2015

How Each Enneagram Type Can Boost Their EQ

10370417_10152774707326551_5582957100565360571_n Co-written with Kacie Berghoef

Emotional intelligence is a key concept in many of today’s workplaces, and has been named one of the decade’s most influential business ideas by the Harvard Business Review. But what exactly does it mean, and why is it important?

Daniel Goleman, who popularized the concept of emotional intelligence or “EQ” (as opposed to IQ), defines it as a set of competencies that encompasses empathy, social skills, self-motivation, and understanding and management of emotions. Emotional intelligence involves skillfully handling your own emotions, as well as navigating the emotional dynamics of the interpersonal world. These “soft skills” are equally crucial for leadership, both for building rapport and for dealing with problems as they arise. As executive coach and Enneagram teacher Mario Sikora writes, “Emotions are often one part of our brain’s attempt to tell another part of our brain to pay attention to something that could be important.”

All of us have the capacity to hone our emotional intelligence, helping us become more skilled and flexible leaders. Here are some tips for each personality type to build more EQ muscle.

Type One: Ones excel at motivating others with a vision of excellence, but run into their EQ blind spot when their critiques don’t take others’ feelings into account. Ones can work on considering the perspectives of others and bringing compassionate levity into their interactions.

Type Two: Twos are skilled at empathizing with others, but awareness of their own emotional needs can be a blind spot. Twos can benefit from deliberately setting aside alone time to reflect and connect with themselves, and acting on the insights they discover.

Type Three: Threes adapt well to varied emotional climates. Like Twos, they can lose touch with their own emotions. A bit of reframing may be helpful here: instead of setting feelings aside to get the job done, consider them important information to take action on.

Type Four: Attentive to their own emotional landscape, Fours may become self-absorbed and neglect important relationships. They benefit from making a deliberate effort to reach out and stay connected, supporting others and listening to their points of view.

Type Five: Fives tend to be even-keeled and nonjudgmental, but have a blind spot around connecting interpersonally with others. Fives can work on staying open to people in their relationships and interactions, and considering the impact they have on others.

Type Six: Sixes do well at building rapport with others, but may put people off by being pessimistic. To up their EQ, Sixes benefit from working on morale-boosting: try adding encouragement to conversations and anticipating what could go right.

Type Seven: Sevens excel at creating a positive and exciting emotional climate. Their blind spot is acknowledging challenges. Rather than reframing difficulties or moving on to the next big thing, Sevens might try building their capacity to stay with the rough patches.

Type Eight: Eights are honest and know how to make an impression, but are not always aware of how strongly they can come off. To boost EQ, Eights might try softening their approach and extending generosity and kindness to other people.

Type Nine: Nines are proficient at creating harmony and putting others at ease, but their own needs can get overlooked as they do so. Nines can grow EQ by making a conscious effort to speak up about their wishes and feelings.

These suggestions are just the tip of the iceberg. There’s a lot to learn about emotional intelligence, but bringing more attention to your own emotional states and the emotional dynamics present in your relationships is a good starting place for sharpening your leadership skills and boosting your capacity to successfully navigate life’s challenges.

August 5, 2015

Meeting the Instinctual Needs of Different Organizations

Co-written with Kacie Berghoef

Working with different organizations is a fascinating study in contrasts. Moving from one group to another, we’ve witnessed focuses and needs that required vastly different approaches.

The Enneagram’s Instincts are a useful model for understanding the priorities and needs of organizations as well as individuals. The Instincts represent unconscious drives, or groups of related behaviors, that seek to get our core needs met. They are a more fundamental part of the way we work than personality type, and can be viewed as an independent mini-typology. People of each personality type can be driven by each of the three Instincts. We share all three, but they are present in individuals and groups to varying degrees, with one running the show and shaping core values.

Different dominant Instincts in organizations call for different approaches. Here are three case studies from our teaching to demonstrate what each Instinct looks like as a dominant focus in organizations, and to share ideas about how to meet the needs of these different types of groups.

Social

A group we worked with recently was dominated by the concerns and energy of the Social Instinct, which is focused on navigating community dynamics. A non-profit that exists to serve the needs of a marginalized community, its team members are a good mix of members of that community and external advocates. When we walked through the door, we saw people milling around, checking in with each other. The room buzzed with talk. It was clear from the way people interacted, before and during our workshop, that inclusion was a priority.

Unsurprisingly for this organization, the workshop we’d been invited to teach focused on communication; it became clear that this group had brought us in to meet Social Instinct needs. We took our cues from the group and focused on creating avenues for engagement. We prioritized group activities that facilitated understanding between members, and left the floor open for lots of questions and discussion.

Self-Preservation

After working with that lively group, the next one came as a bit of a surprise. This organization was focused on holistic health and wellness, and the physical space reflected that philosophy. Soft colors abounded, and rooms were spacious. Our point person was ready to attend to any physical needs our presentation involved, from tweaking the air conditioning to making sure we had writing supplies. We’d arrived in a headquarters dominated by the Self-Preservation Instinct, which is focused on preserving stability, well-being, and resources.

The people at our workshop seemed as mellow as the space. They were quiet, composed, and moved with deliberation. It soon became clear that they wanted a workshop that matched the organization’s stabilizing values. They prioritized comfort in their space, so we moderated things like temperature and seating, striving to make sure the group was comfortable. In our activities, we focused on mindfulness, giving participants time to relax and ground themselves.

Transmitting / Sexual

Another organization was interested in a growth-oriented workshop. As with the previous group, the environment was beautiful, but in a more attention-grabbing way. Both the space and the people shone with rich colors and decorations, and the group actively sought a non-traditional approach. This organization’s dominant influence is often called the Sexual Instinct in relationships or personal work, as it’s the drive behind reproduction. Transmitting is a more accurate description of this Instinct’s role in organizations, since it drives them to bring information, services, products, or messages into the world.

The group was enthusiastic and honed in on us as speakers. They wanted a workshop that would push them to see themselves more clearly and make changes. Picking up on this Transmitting group’s driven energy, we worked on making our material and delivery fresh and exciting to keep their attention. We brought in innovative approaches and engaged with the group’s focused follow-up questions as they sought to know more.

Think about the groups or teams that you’re a part of. Which Instinct runs the show for each one? What needs and strengths do these dominant Instincts present in the groups you know best?

July 2, 2015

Why Self-Awareness Matters

IMG_0650 - Copy Co-written with Kacie Berghoef

If you were a Greek citizen in the 4th century B.C., traveling to the Temple of Apollo at Delphi to listen to the Oracle’s wisdom, you’d find this inscription on the wall: “Know thyself.” In more recent years, self-awareness gets less press than flashier qualities like ambition and charisma. However, it matters just as much today as it did in ancient Greece. Here are 4 ways that self-awareness, one of the biggest results of learning the Enneagram, benefits our work and daily life.

It builds business success.

A 2009 study found high self-awareness to be the top predictor of executives’ success. These self-aware executives are more likely to hire people who excel in their own areas of weakness, and to recognize when others’ ideas are better than their own. Most businesses require skills beyond what their leadership team is immediately able to provide. Self-aware leaders can recognize these gaps and make judicious choices about when to acquire these skills and when to outsource. They structure their teams intelligently and are open to learning from others. Not only does their willingness to delegate create a happier and more cohesive team; it also pays off in dollars. A 2015 study of 486 public companies’ financial performance found that the highest-earning companies had the most self-aware employees with the fewest blind spots – areas that professionals named as personal strengths but their colleagues’ feedback revealed to be personal weaknesses.

It improves time management.

We all want to spend our time on things we care about. If social justice gets you moving, you’d probably be happiest contributing your time to the greater good, whether that’s volunteering in a soup kitchen on the weekends or founding an NGO. If you value the impact and experience of speaking to crowds, you might drag your feet in a career that revolves around one-on-one work or working from home. If you’re a person that needs a lot of solitude, your ideal schedule will look different than that of someone who values lots of family time. Becoming aware of what motivates you allows you to make wise choices about how to spend your time, both professionally and personally.

It helps you find a niche.

Having a good sense of your strengths can tip you off to the type of work that’s best suited to you. If you’re great at building relationships with people, let that permeate your career, whether through direct client work or B2B marketing. If you’re gifted at working with your hands, see if you can use that ability even if you’re in a seemingly unrelated field. (We’ve both had colleagues who were lauded for their beautiful office decorations!) Once you have a good sense of how and where you bring the most value, let it guide the choices you make. It might just become the thing you’re known for, the catalyst of your personal success story.

It strengthens relationships.

We all have tendencies that drive other people crazy. Self-awareness allows us to see them. If you find yourself criticizing or dominating (or whatever pattern you do that gets on people’s nerves), take a moment to notice what’s going on in your body. See if you can step back from your reaction and choose a different way to engage. The important people in your life will thank you! What’s more, when you’re open and attentive rather than habit-driven, other people will be more open, too. They’ll feel more appreciated and connect to you more easily. Having a daily self-observation practice, like mindfulness or yoga, is helpful in building these self-awareness skills. If you practice noticing your mind’s tricks on the mat, it will become easier to notice them among friends, colleagues, and family.

No matter what your personality type is, you’ll reap benefits from building self-awareness. Are there subtle ways you can restructure your life to play to your strengths? Are there small steps you can take to mitigate your challenges? As you learn more about yourself, what actions can you take to help you thrive?

June 2, 2015

Understanding Your Family

goats Co-written with Kacie Berghoef

Families are some of the most powerful relationships around. They’re the first relationships we’re involved in, and the patterns of interaction that we develop in our families shape the rest of our lives. We think it’s unlikely that parents or upbringing define Enneagram type; take any set of siblings and you’ll find that their view of the same childhood moments differs radically. However, our families have a lasting impact on our well-being. Healthy families increase children’s confidence and capacity for resilience, while unhealthy families make it harder for kids to develop these skills.

We can choose our partners, but for the most part, we don’t choose parents, siblings, children, and other relatives. Sometimes we have a lot in common with family members, and their differing skills and perspectives smoothly complement our own. Other times, we find ourselves diverging from the values of other family members, or being set off by their personality tics. For better or worse, families make great laboratories for learning how to get along with different kinds of people!

If you find yourself wondering why your mother has to go on about her health so much, or what possessed your teenager to get that tattoo, the Enneagram can help. By understanding what motivates our family members, we’re better able to connect with them. Instead of hoping to make them more like us, we can show up with attention, compassion, and hold space for family members to be the best versions of exactly who they are.

Here are some ways you can hold space for your family members of all Enneagram types:

Type One: The family Perfectionists, Ones are upstanding and lead the family by example, but can get critical when you diverge from their rules. Connect with the Ones in your family by encouraging them to have fun, and letting them know that you value them just as they are.

Type Two: Two Helpers seek to meet family members’ unstated needs through acts of service, caring, and sometimes intrusion. Connect with the Twos in your family by acknowledging the importance of their needs and showing them love no matter what they do.

Type Three: Three Achievers inspire their families. They often squelch their own desires by picking up on their family’s dreams and striving to become the family success story. Connect with the Threes in your family by guiding them to follow their own interests and desires.

Type Four: Four Individualists add soul to the family, and also bring shadows into the open – making sure families can’t forget things they don’t want to acknowledge. Connect with the Fours in your family by taking responsibility for the past, and holding emotional steadiness.

Type Five: Five Investigators bring rich expertise to their families, but may be difficult to engage otherwise. Connect with the Fives in your family by allowing them the space they need, while nurturing them in developing emotional connections with others.

Type Six: Six Loyalists show steadfast commitment to family, but may test family members for loyalty, and sometimes rebel. Connect with the Sixes in your family by showing them that you’re trustworthy and devoted, while being steady and clear with your boundaries.

Type Seven: Seven Enthusiasts stir up excitement and make family gatherings fun, but may act out when they get bored and frustrated. Connect with the Sevens in your family by savoring joy together – especially mindful, everyday joy – and supporting them during the hard times.

Type Eight: Eight Challengers are protective of family members but sometimes also push to exert control over the family. Connect with the Eights in your family by showing strength and solidity, but also allowing them to be vulnerable and lean on you when they need to.

Type Nine: Nine Peacemakers create a harmonious, cohesive family environment, which sometimes means they sweep problems under the rug. Connect with the Nines in your family by sharing pleasant times, while encouraging them to speak up and assert their needs.

May 5, 2015

The Cross-Cultural Enneagram

Co-written with Kacie Berghoef

From what we’ve seen, Enneagram types exist across culture – that is, cultures throughout the world will have people who display qualities from all the Enneagram types and Instincts. Nonetheless, each country and culture has a dominant cultural overlay, which has a personality type of its own. People absorb the values taught by their culture, which impact how they display their own dominant type. In Melanie’s Canadian culture, for example, people are encouraged to be polite and collaborative – values of type Nine and the Social Instinct. In Kacie’s American culture, citizens learn the values of independence, ambition, and hard work, the “American Dream” rooted in Type Three and the Self-Preservation Instinct.

Despite knowing that we came from different countries, we were still surprised when cultural differences unrelated to our types came up when we started working together. For example, Melanie would say “Sorry” as an instinctive reaction when things didn’t go as planned. After several months, Kacie asked Melanie why. She explained that Canadians say sorry in a multitude of situations as a form of politeness, a cultural subtlety very different from the more assertive American culture.

As we prepare to travel to Canada for the Canadian Enneagram Conference this month, cultural differences are heavily on our minds. We’re busy thinking up ways to adapt our presentation to a less assertive, more community-oriented culture than the American audiences we usually work with. At times Melanie, the Canadian on our team, has found herself acting as “cultural translator” and explaining Canadian communication norms.

When you connect with people from different cultures, whether in work, travel for pleasure, or in your daily life, you can use the Enneagram not only to understand their individual differences but to gain a better sense of the culture you’re interacting with. Listen to what people around you talk about. Notice the values and beliefs they take for granted. Each Enneagram type operates from a set of assumptions projected onto the world at large. Just like we expect others to share our personality-based motivations and way of seeing things, we also expect others to share the cultural viewpoint that we’re accustomed to. These things are so ingrained that we often don’t realize there are other worldviews out there that differ drastically from our own.

When you look at cultural and personal Enneagram types side by side, you’ll find that they don’t always match closely. A Type Eight, for instance, might find their strength and assertiveness valued in one culture, while they might have a harder time in a culture that values quiet and conformity. In what way is your dominant Enneagram type and Instinct similar or different to what your country’s culture values? Understanding how your type and culture work together adds nuance to an action plan to improve your communication with other people, and supports companies in doing international business productively and successfully.

Using the Enneagram also makes it easier to identify human similarities across cultures. Our colleagues in the Enneagram field have taught it to groups of Israelis and Palestinians who worked together, as well as South African teams different races and backgrounds, and found it to build cross-cultural bridges between people of the same Enneagram type. Often, two Sixes or two Ones who start a workshop thinking they have nothing in common discover that they share a set of values and behaviors that goes beyond their culture. Even “us vs. them” dynamics sometimes transform into “Me too!”s, and a new understanding is born.

The Enneagram is a useful tool for improving our communication, relationships, and self-awareness. Developing cultural competence through an Enneagram lens help us grow and develop these skills in an even more powerful way.

April 19, 2015

How to Get Along with Your Coworkers

Co-written with Kacie Berghoef

We spend most of our waking hours at work, dealing with a wide variety of people. From co-workers to clients and bosses to customers, we’re bound to run into a diverse array of personality types. Some of the people we work with think similarly to us, but others have such different ways of communicating and getting their job done that we feel like they come from another planet!

Maybe you work with someone like Andre. Whenever you walk through the door, he greets you with a big smile. When you need an extra pencil or stapler, and sometimes when you don’t, there he is with a new one in his hand. He likes to take everyone out to lunch and catch up on how they’re doing. He knows all his officemates’ birthdays, and brings the same personal touch to his customer service.

While Andre is generally liked by his colleagues, for some of them he can be a little much. Gloria, a reserved thinker, is overwhelmed by his gregarious approach. Colleagues call her “the walking encyclopedia,” and rely on her to find resources and explain new systems. She uses long stretches of time in her office to research and strategize.

Andre wonders why Gloria doesn’t like him. Gloria wonders why Andre intrudes on her space.

Andre’s dominant Enneagram type is Two, the Helper, while Gloria’s is Five, the Investigator. On the surface, the two of them have little in common. With the help of the Enneagram, they can bridge their personality differences and come to a new understanding of each other.

Here are some ways that Andre and Gloria (or you and the people in your workplace) can use the Enneagram to understand each other and work together more effectively.

Find common ground.

While Andre and Gloria have different ways of interacting, their personality types share certain values and motives. Twos and Fives both want to make a significant contribution and fulfill a certain indispensable role on their team. Both of these types have a strong need to be valued for the talents and skills they bring to the office. Other commonalities between Enneagram types might include communication styles, conflict resolution styles, or dominant Instincts. With a new understanding of their commonality, Gloria and Andre can connect around their shared values. They can make active efforts to acknowledge and appreciate each other’s divergent but equally valuable roles they fill in the team.

Understand and respect differences.

Not only do Andrea and Gloria have different ways of interacting; they also have different needs. Andre needs a lot of engagement with other people, while Gloria needs sufficient solitude to generate ideas. When they look at their relationship through the other person’s eyes, they’re able to develop ways to get their own needs met while connecting with each other. Andre realizes that the best way to help and connect with Gloria is to allow her alone time when she needs it, while Gloria understands that she’ll have a smoother relationship with Andre if she makes an effort to reach out and engage.

Two and Five are just two of the nine types you’ll encounter in the workplace. We wrote an e-book to share what we’ve learned about how all the Enneagram types act at work, and how to collaborate effectively with each of them. In Decoding Personality in the Workplace, you’ll read about nine different people who act a lot like people you know, and discover ways to leverage your own work performance. You can download your copy at no cost by filling out the form at this link.

You’ll get a couple e-mails before you can download the book – one to confirm your e-mail address, and then one that gives you the link to the download page. (See instructions below.)

Happy reading!

April 2, 2015

Resolving Conflict with the Enneagram

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Co-written with Kacie Berghoef

Think back to the last time you got into a conflict. Did you see the situation one way while the other person had a completely different way of looking at things? Maybe you wanted to work things out logically but the other person kept telling you to look on the bright side, or asking how you felt about the issue. Maybe it was the other way around.

No matter how much we work on ourselves, sometimes unavoidable challenges, breakdowns in communication, and misunderstandings lead to conflict with others. Conflict isn’t always bad; it empowers parties to increase their understanding of each other and move forward in a way that benefits everyone. In order to keep conflict positive and solution-focused, it’s helpful to learn how others react under stress.

Borrowing from ideas in psychology, Don Riso and Russ Hudson identified three Harmonic Groups, clusters of personality types that react in distinctive ways when facing conflict. Here’s a brief introduction to the Harmonic Groups, with ideas for resolving differences with people of every style.

The Positive Outlook Triad (Enneagram types 2, 7, and 9) wants to look on the rosy side of things. When in conflict, their first instinct is to avoid sweating the small stuff and look at the best possible outcome. At the high side of this style, positive outlook types frame challenges into a broader context and assist others in seeing when conflicts do – and don’t – need to be addressed. The challenge is that sometimes people who use this dominant style avoid actively addressing conflicts when necessary, causing them to grow bigger. Positive Outlook types benefit from having teammates frame conflicts in a positive way, including showing how immediately addressing the problem will help in the big picture.

The Competency Triad (Enneagram types 1, 3, and 5) wants to solve problems using their objectivity. When in conflict, their first instinct is to use logic and analysis to discuss and solve the presenting challenge. At its best, this style keeps the focus of the team on the problem and quickly identifies and implements a great solution to the conflict. The challenge is that sometimes people who use this dominant style get bogged down in details, causing overly long discussions and solutions that miss the big picture. Competency types benefit from having teammates bring in the broader picture and emotional weight any decision carries, by describing it in a solution-oriented manner.

The Emotional Realness Triad (Enneagram types 4, 6, and 8) wants to address the underlying emotional dynamics of problems. Their first instinct in a conflict situation is to express their feelings – both positive and negative – and to learn the feelings of others involved. When used well, all the parties quickly learn where the other stands and proceed to a resolution that takes into account everyone’s desires. The challenge is that sometimes people who use this dominant style can get caught in a never-ending loop of expressing emotions, without coming to a solution. Emotional Realness types benefit from having teammates disclose their honest feelings (in a manner appropriate to the situation), while also steering the conversation to finding a resolution.

Each Harmonic Group, at its highest level of expression, brings gifts to conflict resolution. The highest mode of conflict resolution involves using all three styles: drawing on the strengths of your own style while integrating the gifts of the other two. As we learn to use conflict resolution strategies that don’t come as naturally to us, we bring smoother sailing to life’s challenges. How will you bring all three styles into your office and home this week?

March 2, 2015

Finding Wisdom in Your Enneagram Type

Inspiration Village at Wisdom 2.0

Co-written with Kacie Berghoef

This past weekend, Kacie volunteered at the Wisdom 2.0 Conference in San Francisco. In an era where mindfulness practices are increasingly utilized in the business and tech world, Wisdom 2.0 provides a platform for like-minded people to connect and strategize around bringing empowered conscientiousness into the workplace. This weekend offered an opportunity to share insights and witness the wisdom we all have to contribute.

We see the Enneagram as a powerful tool to bring greater wisdom into the world – whether it’s in businesses, communities, or ourselves. What the Enneagram shows us is that there are many types of understanding and insight one can have – nine, to be specific! Our own wisdom helps us take action in ways that strengthen our communities, make our workplaces more productive, and deepen our bonds with others. We have the greatest access to the wisdom our type brings to the world, but as multifaceted human beings, we can access the brilliance of all nine types.

Here are a few kinds of wisdom that each Enneagram type has to offer:

Type One brings wisdom through integrity. Healthy Ones are fair and bring justice to the world around them. They become examples of walking your talk. They teach all of us to live honest lives.

Type Two brings wisdom through compassion. Healthy Twos are caring and bring unconditional love for self and others. They become examples of lovingly meeting others’ needs. They teach us how to care for ourselves.

Type Three brings wisdom through authenticity. Healthy Threes are accomplished and bring value to the world around them. They become examples of being your best self. They teach us how to take pride in who we are.

Type Four brings wisdom through self-awareness. Healthy Fours are sensitive and bring creativity to the world. They become examples of expressing your personal truth. They teach us how to cultivate our own voice.

Type Five brings wisdom through understanding. Healthy Fives are non-judgmental and full of open-minded curiosity. They become examples of finding innovative answers. They teach us how to be still in a busy world.

Type Six brings wisdom through guidance. Healthy Sixes are grounded and oriented to a sense of purpose. They become examples of knowing just how to provide support. They teach us how to be our own best advocates.

Type Seven brings wisdom through freedom. Healthy Sevens see limitless options and engage fully in life. They become examples of bringing joy to all facets of life. They teach us how to see the best in everything.

Type Eight brings wisdom through confidence. Healthy Eights are protective and empower others around them. They become examples of living fully without apology. They teach us how to find our internal strength.

Type Nine brings wisdom through acceptance. Healthy Nines are receptive and fully self-possessed. They become examples of living harmoniously. They teach us how to live in a way that is connected to the world around us.

What kind of wisdom do you bring? What’s one action you can take this week to use this wisdom to improve the world around you?